First things first they say, so here are a few basics about us: Roses & Almonds belongs to WMAC. Our registered address is Sint Agneslaan 32, 1687CK in Wognum, The Netherlands and our mailbox is Postbus 56832, 1040AV in Amsterdam, The Netherlands. You find us in the Dutch Chamber of Commerce under 62947672 and our VAT number is NL188264486B01.
Acknowledge and acceptance of your order
Roses & Almonds will notify you via email with a summary to acknowledge receipt of your order. We may not be able to fulfill your order if by any chance there is a website error, pricing error, payment provider/payment authorization error or the chosen product is out of stock. You will be personally informed about the issue and we will solve it as soon as we possibly can. We do, however, reserve the right to reject a purchase at any time.
Legally binding contract
Upon our acceptance of the order you have entered a legally binding contract.
Inspect received goods
Please inspect received goods and make sure that everything is included. You will be deemed to have accepted the order unless you notify us upon receipt.
Payment can be made via Paypal, iDeal, Sofort and Mister Cash. Once the order is confirmed by the payment provider, the payment will be directly debited from your account. In a situation where the payment cannot be processed (refused or not authorized) and therefore, cannot be transferred to us, we are not liable for the delay / non-delivery of ordered products. We remain legal owners of all products upon the payments is received.
Something does not work right? Please send us a message.
You have the legal right to cancel your order within 14 days from the date of receipt of the goods if you send a notice of cancellation via email and return the goods in original, unopened and unused condition.
Please sent us a cancellation notice via email and return the products unopened, original and undamaged to:
Roses & Almonds / WMAC
Roses & Almonds is not responsible for returned products that do not reach this address. The amount of refund is calculated based on the condition of returned products. You will be refunded within 14 days after we have received the returned goods and we will inform you via e-mail or phone once the refund is made. Please note that we do not reimburse the delivery cost and the return cost unless we supplied you with faulty or damaged products. We would be thankful for pointing out the reason of your return!
UPDATE: All orders purchased between Sept 25 and Oct 8 2017 will be sent on Oct 9. Apologies for the inconvenience.